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The IUP Journal of Management Research

Jan'16
Focus

One fascinating aspect of the current global business environment is its ability to cope with the changing demands and aspirations of the customers and employees, if not the investors, resulting in a series of experiments in the direction of upgrading the business operations aimed at maximizing the efficiency of delivery processes available to firms.

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Pros and Cons of Fast-Track Process: A Case Study
Performance Measurement Through Ratio Analysis: The Case of Indian Hotel Company Ltd.
Advertising Media Efficiency of FMCG Firms in India: An Empirical Investigation Using Data Envelopment Analysis
Analyzing the Performance Appraisal System of a Public Sector Organization in India: The Case of Rajasthan State Mines and Minerals Limited
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Pros and Cons of Fast-Track Process: A Case Study

--Cristina Ciartano and Francesco Lanfranchi

This paper analyzes the Italian healthcare system, in particular the aspects concerning Accident and Emergency (A&E) and new concepts applied to this field in recent years. The paper describes the healthcare system as a whole, followed by an analysis of the Italian National Health System, with particular focus on legal and organizational aspects. Important theoretical ideas can be drawn from this area, which as well as being studied in the field of economics have also often been analyzed in other disciplines, such as medical science, epidemiology and statistics. These theoretical ideas involve insurance, the issue of information asymmetry and the structure of the hospital co-payment, which acts as a form of co-insurance and a way of partial cost coverage. The paper also describes the latest trends in the sector, with attention focused on A&E, the area chosen for analysis, using relevant data. The fast-track process for patients triaged white and related international research, such as the British ‘See and Treat’ method, are also analyzed. The data is then used to study two facilities, one in Chieri, which uses the fast-track process, and one in Moncalieri, which does not. At this stage some issues arose regarding the standardization of data, so some statistical tests were conducted to check the homogeneity of the two populations. Finally, a case is used to draw various conclusions, discussing the effective value of the process dedicated to patients with triage code white both in terms of cost and in relation to waiting times and risk reduction.

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Performance Measurement Through Ratio Analysis: The Case of Indian Hotel Company Ltd.

--Sanghani Divyesh Damjibhai

Ratio analysis is defined as the systematic use of ratio to interpret the financial statements so that the strengths and weaknesses of a firm as well as its historical performance and current financial condition can be determined. The use of ratios as a financial analysis tool was suggested by Alexander Wall, a German scholar, way back in 1919. Since then, it has become a very useful and powerful tool for analysis and interpretation by both the internal and the external parties of business enterprise. The present research measures the financial performance of Indian Hotel Company Ltd. through ratio analysis of 10 ratios. The chi-square test was used for testing the hypothesis and the research paper provides some important findings and suggestions to the company for better performance.

Article Price : Rs.50

Advertising Media Efficiency of FMCG Firms in India: An Empirical Investigation Using Data Envelopment Analysis

--Hezekiah, Lalitha Ramakhrishnan and Majid Shaban

The present study aims to evaluate the advertising spending efficiency of 17 FMCG firms for the time period of seven years from 2006 to 2012. The Data Envelopment Analysis (DEA) technique is used to evaluate the efficiencies in terms of Overall Technical Efficiency (OTE), Pure Technical Efficiency (PTE) and Scale Efficiency (SE) for each firm in different years. The analysis reveals that on an average, almost 6% of the companies in terms of OTE and 22% firms in terms of PTE efficiently utilize their advertising expenditure. The analysis also reveals that the analyzed companies, on an average, need to reduce their inputs by almost 50% while maintaining their current levels of outputs in order to become efficient.

Article Price : Rs.50

Analyzing the Performance Appraisal System of a Public Sector Organization in India: The Case of Rajasthan State Mines and Minerals Limited

--Vineet Chouhan, Bibhas Chandra, Shubham Goswami
and Pushpa Verma

Performance appraisal is considered as a management tool which is often used for motivating and effective utilization of human resources. This tool is used for determining compensation, incentives, promotion, tenure, transfers, layoffs and development of potential employees in an organization. The basic objective of this study is to analyze the need for replacement of traditional Performance Appraisal System (PAS) in public sector enterprises by using a case study approach selecting a public sector company, the Rajasthan State Mines and Minerals Limited. The study highlights that employees perceive the PAS measures to be objective, accurate and unbiased, and the PAS system to be transparent, performance-based and linked to employee growth opportunities. Also, significant differences have been found in the perception of workers and managers on the given constructs of modified PAS.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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